Terms of service.

Using this Site

Please use a standards-compliant web browser. Javascript must be enabled to use this site. By using our website, users agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions and to change or update the information at any time without prior notice.

Shipping

Shipping time is currently 1-3 weeks of placing your order.

Return Policy

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case-by-case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in the exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 15 days of receiving the order.

CLICK HERE FOR ALL RETURN POLICIES

Purchase for Personal Use Only

Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

DAMAGES

All items must be inspected within 15 days of receiving and customer service must be notified within 15 days of delivery. Images and descriptions of defects/damages must be provided for review.

Shipping

We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 7 business days for order verification and processing, and an additional 10 business days for delivery*.

All domestic orders are shipped USPS/UPS Ground with signature required.

We are not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.

*These are estimated timeframes and are not guaranteed.

Sales Tax

Sales tax is charged to orders shipped within the states of Arizona, California, Colorado, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Wisconsin.

The applicable tax rate for orders within these states is subject to state sales tax between 4% and 7.25% sales tax.

The applicable tax rate for orders within these states is additionally all subject to an additional 0 - 4.5% sales tax based on individual counties and cities.

Shipping cost is also taxed. Sales tax is not charged to orders shipping to states outside of Arizona, California, Colorado, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Wisconsin.

Copyright and Trademarks

All content of our website including text, graphics, logos, buttons, icons, images, and software is property of High Monks LLC. and is protected by the United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with HIGHMONKS. Any other use of our website, including reproduction and internet links is strictly prohibited without our prior written permission.

Secure Processing

We use secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt the user’s data, including credit card information so that it cannot be read while being transferred over the internet.

Privacy

We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, collect payment and bills for our services, and contact and respond to buyers’ requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.

Users may unsubscribe from receiving promotional or marketing e-mail from hIGHMONKS at any time by using the “unsubscribe” link in the e-mail received or by contacting us.