FAQs

I changed my mind. Can I get a refund or make an exchange for a new size/color?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail, and telephone number.

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the USPS/UPS tracking number. To track your package, go to the link below, enter your tracking number, and press the "track" button to get shipment details. https://www.ups.com/WebTracking/track?loc=en_us

When will I receive my order?

Please allow up to 7 business days for order processing and verification, and an additional 10 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

What shipping carrier do you use?

We ship all orders via USPS/UPS Ground with the signature required.

Can I contact you directly with any questions?

Please visit the CONTACT US page on our website to submit any questions regarding your order. We will reply to your question(s) within 48 hours.

Do you accept check payments? Can I use PayPal?

We do not accept payments by check, and PayPal is presently supported on HIGHMONKS.com. We also accept Visa, Mastercard, Amex payments via Stripe.

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I do not live in the United States. Can I place an order?

HIGHMONKS only accepts orders from the United States

Can I order other items that are not offered on the web-store?

We are only offering a select group of items through the webshop at this time. Please add your e-mail to the mailing list to receive product release updates.

Do you sell wholesale?

We do not sell wholesale.

What do I do if the item’s packaging is torn or damaged?

All packaging is just protection against damage. We cannot replace or repair any damaged packaging.